We currently ship to the following countries:

• United States
• Canada
• United Kingdom
• France
• Australia
• New Zealand
• Japan
• Singapore

If your country is not listed, we are unfortunately unable to ship there at this time.

Orders are typically dispatched within 5–10 business days after payment is confirmed.

Please note that processing times may vary during holidays, product launches, or pre-order events.

Yes.

Any customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities are the responsibility of the customer.

These charges vary by country. Mucult has no control over these fees and cannot estimate or predict their amount.

Orders may be cancelled within 24 hours of purchase.

Once an order has been shipped, cancellations are no longer possible.

Returns are accepted within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused
• Be in its original condition
• Be returned in its original packaging

Please contact our customer support before returning any item.

We're sorry to hear that.

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Photos of the damaged product
• Photos of the packaging
• Photos of the shipping label

After reviewing your claim, we will arrange a replacement or refund if applicable.

Returns cannot be accepted for:

• Used products
• Items that have been opened or are no longer in their original condition
• Products damaged due to customer misuse or negligence
• Limited Edition or Special Edition products (unless they arrive damaged or defective)

Unfortunately, no.

International shipping regulations require us to declare the actual purchase value of all shipments. Therefore, we cannot mark orders as "Gift."