Shipping policy
All orders are typically processed and dispatched within 5-10 business days after payment is confirmed. Please note that this is processing time before shipment, not the total delivery time. We appreciate your patience and understanding. You should receive a separate email with a tracking link when tracking is available. Please allow 24-48 hours for the link to become active.
"Once the package has been handed over to the shipping carrier, we are no longer responsible for any loss or theft. However, we will help you correspond with the agent to solve any difficulties as best we can.
On occasion our shipping system may flag certain addresses as invalid or incomplete. When this occurs we will contact you prior to shipping to confirm the address. Please note that any packages returned to us due to incorrect address will be subject to a reshipping fee.
International shipping: We currently ship only to the United States, Canada, United Kingdom, France, Australia, New Zealand, Japan, and Singapore. Unfortunately we are not able to provide shipping estimates over email, but our shipping cost is calculated automatically when items are in the cart. All our shipping costs are determined by shipping zone, as well as volumetric and actual weight.
Shipping time varies by location. These are our rough estimates:
|
Location |
*Estimated Shipping Time |
|
United States |
8-14 Business days |
|
Canada, Europe |
8-15 Business days |
|
Australia, New Zealand |
8-15 Business days |
|
Central & South America |
10-20 Business days |
|
Asia |
8-15 Business days |
|
Africa |
15-30 Business days |
Maximum delivery time: 30 business days.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs Fees: Customers are responsible for all customs duties, import taxes, VAT, brokerage/handling fees, and other charges imposed by the destination country or carrier. These charges vary by country, and Mucult has no control over them and cannot predict the amount that may be charged.
Still need help with shipping? Contact Mucult support at contact@mucult.com — we’re happy to assist you.